National Certificate: Systems Support NQF 5

Opelong offers the Systems Support qualification at NQF level 5 which aims to provide learners with the requisite competencies against the skills profile for the systems support career path.

Completing this course will allow learners to have a thorough understanding of the role of an IT Systems Support person and to be well-rounded IT professionals especially in the core field of networking and support.

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Prerequisites:

The Systems Support NQF 5 entry requirements are

• English and Mathematics at NQF level 4
• Ability to use a personal computer competently.

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Accreditation:

Opelong Business Institute is accredited by MICT SETA to offer the Systems Support NQF 5 qualification

SAQA ID : 48573

NQF Level : 5

Credits : 147

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Outcomes:

After successful completion of the Systems Support NQF 5 qualification, learners will be able to

• Use a logical methodology to troubleshoot the common types of hardware and software problems typically encountered in the day-to-day operations of a department in an organisation.
• Understand the role of technology in the business context.
• Demonstrate basic application support skills
• Demonstrate operating system support skills
• Demonstrate network support skills
• Relate business problems and information technology solutions
• Demonstrate appropriate technical reporting skills
• Demonstrate appropriate customer care in the context of IT support
• Function appropriately in a change management process within a support team
• Demonstrate hardware support skills for server computers
• Demonstrate an understanding of Systems Support contextualised within a selected work area